SAP SAP Certified Application Associate - SAP Sales Cloud Version 2 C_C4H47I_34 Exam Dumps: Updated Questions & Answers (May 2025)

Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings → Leads → Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]

The SAP Business Accelerator Hub is a web portal that provides access to REST APIs for SAP Sales Cloud and SAP Service Cloud Version 2. These APIs can be used to integrate SAP Sales Cloud Version 2 with other SAP applications, such as SAP S/4HANA, SAP ERP, SAP CRM, and SAP SuccessFactors. The SAP Business Accelerator Hub also offers documentation, tutorials, and testing tools for the APIs. References = SAP Service Cloud Version 2 | SAP Help Portal, Outlining the Integration of Version 2 into SAP Software and Tech, SAP Business Accelerator Hub

The contact header is the setting that determines the fields that are displayed in every contact card on the Contacts page of the SAP Sales Cloud Mobile App. The contact header can be configured by the administrator in the Business Configuration work center, under the Fine-Tune activity Mobile Administration. The administrator can select the fields that should be shown in the contact header from a predefined list of fields, and also define the order of the fields. The contact header configuration applies to all users of the mobileapp. References = SAP Sales Cloud Mobile App | SAP Help Portal, Mobile Administration - SAP Learning

Pre Hook and Post Hook are two events that can be used to implement custom logic using Determination Rules in SAP Service Cloud Version 2. Determination Rules allow users to update the fields of an object based on certain conditions. Pre Hook is used to default or suggest standard and custom field values. The user can change the field values after the Pre Hook is executed. Post Hook is used to mandate custom field values. The user cannot overwrite the field values after the Post Hook is executed. For example, if a Pre Hook rule sets the subject of a case based on the service categories, the user can still modify the subject manually. But if a Post Hook rule sets the priority of a case based on the service category, the user cannot change the priority manually. References = Determination and Validation in SAP Sales / Service Cloud version 2 – Part 1, SAP Service Cloud Version 2 | SAP Help Portal

Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.

Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.

Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.

Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.

References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What’s New in SAP Sales Cloud Version 2

B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.

References = 1: Translate and Adapt User Interface Texts | SAP Help Portal

 To configure and use Relationship Intelligence with Office 365 mail server, you need to create a new server connection in the Microsoft Azure Portal. The parameters that must be registered in the Microsoft Azure Portal are:

Server Tenant ID: This is the unique identifier of your Microsoft 365 tenant. You can find it in the Azure Active Directory admin center under Properties.

Certificate File: This is the public key certificate that you generate and upload to the Azure Active Directory admin center to authenticate your Dynamics 365 Sales app with Microsoft 365.

Certificate Key: This is the private key that corresponds to the certificate file. You need to enter it in the Sales Insights settings under Relationship insights > Analytics and Health.

These parameters are required to enable the exchange integration for relationship analytics, which allows Dynamics 365 Sales to collect and analyze email and meeting data from Microsoft 365. References = Configure relationship analytics and health, Overview of Relationship intelligence, Dynamics 365 Sales - Relationship intelligence

Playbooks are a set of activities and actions that guide sales representatives through the sales process. Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status. Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead. Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40. Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page 28-29.

The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning

 A Playbook is a set of best practices that guide sales representatives through the sales process. A Playbook consists of Actions and Activities that are triggered by certain conditions, such as sales phase, lead source, or product category. Actions are tasks that sales representatives must perform, such as updating a field, sending an email, or creating a quote. Activities are events that sales representatives can schedule, such as calls, meetings, or demos.

To require the sales representatives to update the Revenue End Date when Opportunities are in the “Close” sales phase, the best approach is to configure a Playbook with a mandatory Action to update the field. This way, the sales representatives will see a notification on the Opportunity header that reminds them to complete the Action before they can change the sales phase. The Action will also appear in the Playbook pane, where the sales representatives can mark it as done after updating the field.

References = Playbooks, Configuring Playbooks, Viewing and Completing Playbook Actions and Activities