You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high-ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
During testing, you find that when a customer says “I need a refund for my recent purchase,” the agent calls process_refund immediately—but populates the required order_id parameter with a plausible-looking but fabricated value instead of first calling lookup_order to retrieve the actual order ID. The refund call fails because the fabricated ID doesn’t exist.
Which change directly addresses the root cause of the agent fabricating the order_id value?
You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
Your extraction pipeline processes restaurant menus and must output structured JSON with fields for item names, descriptions, prices, and dietary tags. Some menus use inconsistent formatting—prices as “$12” vs “12.00”, dietary info as icons vs text.
What’s the most reliable approach?
You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
The system needs to extract candidate information (name, contact details, skills, work experience, education) from uploaded resumes. The extracted data must strictly conform to a predefined JSON schema, as missing required fields or incorrect data types will cause downstream validation failures.
What is the most reliable approach to ensure Claude’s output consistently matches the schema?
You are building developer productivity tools using the Claude Agent SDK. The agent helps engineers explore unfamiliar codebases, understand legacy systems, generate boilerplate code, and automate repetitive tasks. It uses the built-in tools (Read, Write, Bash, Grep, Glob) and integrates with Model Context Protocol (MCP) servers.
An engineer asks your agent to add comprehensive tests to a legacy codebase with 200 files and minimal existing test coverage. The engineer hasn’t specified which modules to prioritize.
How should the agent decompose this open-ended task?
You are building developer productivity tools using the Claude Agent SDK. The agent helps engineers explore unfamiliar codebases, understand legacy systems, generate boilerplate code, and automate repetitive tasks. It uses the built-in tools (Read, Write, Bash, Grep, Glob) and integrates with Model Context Protocol (MCP) servers.
Your codebase exploration tool stores session IDs to allow engineers to continue investigations across work sessions. An engineer spent an hour yesterday analyzing a legacy authentication module, building context about its architecture and dependencies. They want to continue today. The session ID is valid, but version control shows 3 of the 12 files the agent previously read were modified overnight by a teammate’s merge.
What approach best balances efficiency and accuracy?
You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high-ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate.
Production logs show that when the agent handles complex billing disputes requiring 6+ tool calls, it sometimes exhausts its max_turns limit after gathering data but before completing resolution or escalating. The team’s goal is to guarantee that every customer interaction ends with either a completed resolution or a human handoff, regardless of how the agent loop terminates.
Which approach achieves this guarantee?
You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high-ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
Compliance requires that refunds exceeding $500 must automatically escalate to a human agent—this rule cannot be left to model discretion. Despite clear system prompt instructions, production logs show the agent occasionally processes high-value refunds directly (3% failure rate).
How should you achieve guaranteed compliance?
You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high-ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools ( get_customer , lookup_order , process_refund , escalate_to_human ). Your target is 80%+ first-contact resolution while knowing when to escalate.
Production logs reveal inconsistent error handling: when lookup_order fails, the agent sometimes retries 5+ times (wasteful when the order ID doesn’t exist), sometimes escalates immediately (premature for temporary network issues), and sometimes asks users for clarification (inappropriate when the issue is a backend permission error). Investigation shows your MCP tool returns uniform error responses: {"isError": true, "content": [{"type": "text", "text": "Operation failed"}]} . The agent cannot distinguish between error types.
What’s the most effective improvement?
You are using Claude Code to accelerate software development. Your team uses it for code generation, refactoring, debugging, and documentation. You need to integrate it into your development workflow with custom slash commands, CLAUDE.md configurations, and understand when to use plan mode vs direct execution.
You’ve asked Claude to write a data migration script, but the initial output doesn’t correctly handle records with null values in required fields.
What’s the most effective way to iterate toward a working solution?
You are building a structured data extraction system using Claude. The system extracts information from unstructured documents, validates the output using JavaScript Object Notation (JSON) schemas, and maintains high accuracy. It must handle edge cases gracefully and integrate with downstream systems.
Your extraction system implements automatic retries when validation fails. On each retry, the specific validation error is appended to the prompt. This retry-with-error-feedback approach resolves most failures within 2–3 attempts.
For which failure pattern would additional retries be LEAST effective?
TESTED 19 Jul 2026