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Total 17 questions
Exam Code: SVC-16A                Update: Oct 15, 2025
Exam Name: Apple Service Fundamentals

Apple Apple Service Fundamentals SVC-16A Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

Which section of Apple Service Guide contains a diagram for symptoms related to logic board connectors?

A.

Quick Checks

B.

Block Diagram

C.

Exploded View

D.

Functional Overview

Question # 2

Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?

A.

TPT

B.

IPT

C.

CSD

D.

VST

Question # 3

How many soft cells does the battery in the Mac Book Pro (Retina Mid2012) or MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) have?

A.

5

B.

6

C.

7

D.

8

Question # 4

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A.

Remove the thermal module.

B.

Install the battery cover.

C.

Remove the SSD carrier

D.

Remove the battery.

Question # 5

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

Question # 6

How often should the ESD mat be cleaned?

A.

Once a year

B.

Once a week

C.

Once amonth

D.

Every few years

Question # 7

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory modules

Question # 8

What is the likely cause of an iMac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds?

A.

The unit does not have RAM or RAM is not installed properly.

B.

The logic board has failed and must be replaced.

C.

The RAM does not passdata integrity tests.

D.

The hard drive has failed S.M.A.R.T. status.

Question # 9

What color indicates that the Liquid Contact Indicators inside a MacBook Pro (13-inch, Mid 2012, have been triggered?

A.

Red

B.

Blue

C.

White

D.

Yellow

Question # 10

Which THREE of the following items are appropriate to use for ESD prevention?

A.

Metal work surface

B.

Power supply discharge tool

C.

Grounded work mat

D.

Wrist strap and cord

E.

Wireless wrist strap

F.

Static-shielding bags

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Total 17 questions

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