What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)
Which of the following is an ESD precaution that must be taken when working with Apple devices?
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
You should use open questions to do which of the following?
How would you define a "positive no" to a co-worker?
When would a technician need to use a positive ‘no’ with a customer? (Choose three.)
Drag the customer statement to its corresponding response.
To make a correction, drag the statement you want to use on top of the statement you want to replace.
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, in which problem space does this issue fit?
Which of the following conflict resolution techniques are part of the 5-step approach? (Choose two.)
Which of the following statements empathize with the customer or helps resolve a conflict? (Choose three.)
TESTED 16 Oct 2025
