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Total 19 questions
Exam Code: 33820X                Update: Oct 15, 2025
Exam Name: Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam

Avaya Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A.

500

B.

750

C.

1000

D.

1500

Question # 2

Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.

To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?

A.

Graphical Designer

B.

Call Vectoring

C.

Visual Designer

D.

Avaya IX™ Orchestration

Question # 3

A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.

From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A.

Avaya IX™ Workforce Engagement

B.

Avaya Intelligent Customer Routing

C.

Avaya Call Management System

D.

Avaya Aura® Elite Multichannel

Question # 4

A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.

Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A.

Virtual Private Clouds

B.

Ready Now Solutions

C.

Contact Center Bundles

D.

Proof of Concept

Question # 5

Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.

Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A.

Avaya Aura® Session Manager

B.

Avaya Aura® Session Border Controller

C.

Avaya Aura® Application Enablement Services

D.

Avaya Aura® Media Server

Question # 6

A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).

When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A.

Avaya Aura® Session Manager

B.

Avaya Session Border Controller

C.

Avaya Oceana®

D.

Avaya Aura® Media Server

Question # 7

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A.

Enablement Licensing (EL)

B.

Application Specific Licensing (ASL)

C.

Standard License (SL)

D.

Advanced License (AL)

Question # 8

A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.

Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A.

Amazon Web Services

B.

Oracle Sun Blade 150

C.

CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)

D.

Oracle Fire V880/V890

E.

Avaya Solutions Platform Servers

Question # 9

Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A.

Avaya Aura® Communication Manager

B.

Avaya Aura® Contact Center

C.

Avaya Experience Portal

D.

Avaya Contact Center Select

E.

Voice Portal

Question # 10

A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?

A.

Avaya Control Manager

B.

Avaya Intelligent Customer Routing

C.

Avaya Proactive Outreach Manager

D.

Avaya Experience Portal

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Total 19 questions

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