Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and whenagents are returned to Outbound activities?
Where is the administration of outbound campaigns and management of dialing listsperformed?
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sentto the contact center? (Choose three.)
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
TESTED 15 Oct 2025