Avaya Avaya Aura Communication Applications Support Certified 72301X Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

traceSBC is a tool that can be used to trace the calls that cross through the Avaya Session Border Controller (SBC), calls to the public network, or calls from the public network.

Which two statements describe another function of traceSBC? (Choose two.)

traceSBC can only be used to view PPM messages if they are transported using HTTP instead HTTPS

traceSBC can trace SIP trunk calls but not Remote Workers calls at the same time

traceSBC command can be used from CLI ipsec user

traceSBC can be used to view STUN/TURN messages.

traceSBC parses Avaya SBCE log files and displays SIP and PPM messages, you can use the tool even in case of TLS and HTTPS

Question # 2

In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze ™

platform?

Use puTTY SSH to the Avaya Breeze ™ platform, login as cust, then execute the swversion command.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.

Use Avaya Aura ® System Manager and navigate to Elements > Breeze > Service Management >

Services, and read the version displayed.

Use puTTY SSH to the Avaya Breeze™ platform, login as cust, then execute the swversion –

PresenceServices command.

Question # 3

To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)

Configured certificates

Licensing mode

Cluster Status

Installation status

WebRTC Service within Service Management > Services

Question # 4

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail

messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.

How would you restore the trunks to in-service status?

Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.

SSH to AAM, and execute therelease trunks allcommand.

SSH to AAM, and execute therelease trunkcommand.

Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.

Question # 5

What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

on View System Logs.

Question # 6

Considering the message flow to an Avaya Aura® Contract Center (AACC) Agent Desktop, which protocol is used to communicate between AACC and Avaya Aura® Application Enablement Services (AES)?

WCF

TSAPI

TR87

DMCC

Question # 7

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Identify a patch to fix the problem.

Update the Knowledge Management database.

Implement a solution.

Determine the cause.

Question # 8

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager.

Where do you configure the Media Server URI (ce-msml@avayA.com) that Avaya Breeze ™ will send to

AAMS via Avaya Aura® Session Manager (SM)?

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform >

Configuration > Attributes.

Use SSH to Avaya Breeze ™ and edit the “/etc/config.properties” file.

Use Avaya Aura® System Manager web GUI to access the Inventory > Manage Elements, and then edit the Avaya Breeze ™ element.

Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform >

Configuration > Avaya Aura® Media Server.

Question # 9

A maintenance engineer logs onto the Command Line Interface (CLI) of Avaya Aura ® Messaging (AAM) and issues the vmstat command.

What information will the display present?

The amount of virtual memory used

The status information about the virtual machine

The statistical information about voicemail boxes

The count of mailbox password violation attempts

Question # 10

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

Using AAM SMI, navigate to Messaging > Software Management > Software Verification

Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application

Certificates

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Avaya Avaya Aura Communication Applications Support Certified 72301X Exam Dumps: Updated Questions & Answers (October 2025)

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