Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.
Which command would you use to do this?
A customer has the Elite Call Center package and wants Basic Call Management System (RCMS) for reports.
Which statement is true about this scenario?
While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?
Which component provides audio support in Avaya Aura® Call Center Elite?
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
TESTED 04 Oct 2025