Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
When a customer generates a TTrace log file there are specified components in each line item of the log file.
Which data do these components include?
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
In a multi-site BSR configuration, with 2 remote location site BSR Application form?
What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)
A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
TESTED 18 Nov 2025