Each CA Service Desk role record MUST be configured with:
Which features characterize CA Workflow? (Choose three)
Which action helps ensure that all aspects of a project are managed while moving equipment?
When searching for Incidents, what must you type in the Incident Area field of the Incident List pane to display all Incidents where the Incident area begins with "net"?
Which access type provides access tailored to users who perform frontline support tasks?
When the status of Incidents is updated, where can you find the status changes?
What happens when First Call Resolution occurs?
For the Level 2 Analyst role, on the Change Order Schedule tab, which information can you display using filters? (Choose two)
You are using a classic workflow. To cancel a Change Order, you must:
When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:
TESTED 16 Oct 2025