An administrator has a requirement that the agents that receive calls from PSTN now must have a queue to hold the calls until they can be answered, but the customer cannot afford a contact center solution. The administrator discovered a feature called Native Call Queueing on Cisco UCM. Where must the administrator configure Native Call Queueing functionality?
A user’s phone is already configured for Single Number Reach, and the user wants a feature to move an active call from a mobile phone to a desk phone and vice-versa. As an administrator, which additional configuration should be made to fulfill the user’s request?
A single site reports that when they dial select numbers, the call connects, but they do not get audio. The administrator finds that the calls are not routing out of the normal gateway but out of another site's gateway due to a TEHO configuration. What is the next step to diagnose and solve the issue?
Users are reporting that several inter-site calls are failing, and the message "not enough bandwidth" is showing on the display. Voice traffic between locations goes through corporate WAN. and Call Admission Control is enabled to limit the number of calls between sites. How is the issue solved without increasing bandwidth utilization on the WAN links?
An engineer is configuring a Cisco UCM solution. The requirements state that some users in one location will receive calls from a number during work hours 09AM to 5PM, and another group will get the calls from the same number outside this defined timeslot. Users will also change the outgoing number when reaching out to customers based on the same time-of-day routing rules. Which feature is needed to allow for this type of configuration?
Some users report having issues dialing some external numbers when traveling to other locations within the company. The company has five locations in five cities in one country and has an egress gateway in each location for TEHO. The configuration has no specific entry stating that the roaming users are using the local gateway, but calls are going out. How is a verification of the call routing in such a specific configuration performed to further identify the problem?
Refer to the exhibit.
Outbound calls to the service provider cause intermittent errors due to a codec mismatch. The internal network sends early offer SDP that contains only G.711 A-law. The service provider reports that some destinations support only G.711 A-law while others support only iLBC. The service provider also allows only 20 active calls at a time Which configuration allows successful media negotiation for all calls using outbound dial peers 5002 and 5003?
An administrator troubleshoots call failure in a new deployment and finds that the SIP INVITE messages sent to the service provider contain a diversion header with the user's 4-digit directory number. These 4-digit directory numbers range from 1000 to 9999. The service provider is rejecting the calls because it requires that the diversion header contain 10 digits. Which command on the Cisco Unified Border Element resolves this issue for all users?
A)
B)
C)
D)
Which two statements are correct with respect to the Client Matter Code setting in the route pattern configuration? (Choose two.)
Management wants to change the initial announcements for one of the existing call hunt groups. A new set of announcement audio file was provided. Which two configuration steps must the administrator take to accomplish this change? (Choose two.)
TESTED 16 Oct 2025