Exin ITIL® Foundation ITIL-F Exam Dumps: Updated Questions & Answers (October 2025)

Internal

External

Service desk

Shared services unit

The service level agreement (SLA)

The problem record

The availability management information system

The IT service continuity plan

Naming and numbering conventions

Entry and exit criteria of the release into testing

Roles and responsibilities for the release

The risk register for the release

Configuration baseline

Project baseline

Change baseline

Asset baseline

A capacity database

A definitive media library

A request for change

A known error database

Capacity management

Governance

Service design

Service level management

Infrastructure trends

Patterns of business activity (PBA)

Cost of providing support

Service level agreements (SLA)

Do

Perform

Implement

Measure

Resources are types of service asset and capabilities are not

Resources and capabilities are both types of service asset

Capabilities are types of service asset and resources are not

Neither capabilities nor resources are types of service asset

Any change of state that has significance for the management of a configuration item (CI) or IT service

An unplanned interruption to an IT service or a reduction in the quality of an IT service

The unknown cause of one or more incidents that have an impact on an IT service

Reducing or eliminating the cause of an incident or problem