Exin ITIL – Foundation (v4) ITILFND Exam Dumps: Updated Questions & Answers (October 2025)

Incident management

Change control

Service desk

Service request management

Supplier management

Service desk

Problem management

Relationship management

Value streams and processes

Partners and suppliers

Information and technology

Organizations and people

It should be managed at the senior level of the organization

It should be used to capture user demand

There should only be one for the whole organization

It should be re-prioritized as ideas are documented

Requesting a workaround for an issue

Requesting information about how to create a document

Requesting an enhancement to an application

Requesting investigation of a degraded service

Service desk

Problem management

Incident management

Change control

A service request

An IT asset

A configuration item (CI)

An incident

Use a single workflow for all types of service request

Leverage existing workflows whenever possible

Use different workflows for each type of service request

Avoid workflows for simple service requests

The guiding principles

Governance

Practices

The four dimensions of service management

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback