What generally results from a lack of trust between the customerorganization and the service integrator?
The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?
During what stage of the SIAM roadmap should the customer organization first consider how it will balance the level of control it wants to have or delegate to the service integrator?
What is an activity of the Run and Improve stage of the SIAMroadmap?
Which process ensures that service performance meets agreedrequirements?
In the SIAM structure that uses a leadsupplier as the service integrator, who has the contractual relationship with the external service providers?
How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
A service provider wants to deploy a change that will affect the end-to-end service.
Who is responsiblefor confirming that the change has been evaluated for risk?
The development of an integrated process model is a critical part in the success of a SIAM implementation.
What approach should a service provider take whendeveloping their process model for the SIAM implementation?
TESTED 13 Sep 2025