Genesys Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Exam Dumps: Updated Questions & Answers (September 2025)

Languages

Intent of Call

Skills

Agent Availability

Employee

Master Admin

Genesys Cloud User

Admin

Telephony Admin

Skill

Time since they last handled an ACD interaction

Cost

Department

This is how long the interaction will alert before disconnecting

This is how long the agent has to complete after call work

This is how long the interaction will wait to begin alerting the agent

This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Collaborate

Communicate

Update the Do Not Call list with records that have the appropriate wrap-up code

Determine how many evaluations per hour to assign to a quality evaluator

Set up a schedule to run a daily report

Automatically assign an evaluation for all calls over 5 minutes

Determine how long to retain recordings and whether to archive or delete them

Play pre-recorded messages

Convert text to speech

Configure queues

Configure skills

Receive and route calls

Scripts

Schedules

Campaign Dashboard

Campaign Management

The mappings allow you to associate some behavior with the wrap-up code, such as callback time

The mappings allow you to associate wrap-up codes to specific campaigns

The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction

The mappings allow you to associate wrap-up codes to specific queues