Genesys Genesys Cloud Certified Professional - Implementation GCP-GC-IMP Exam Dumps: Updated Questions & Answers (October 2025)

5

4

3

2

Supervisor

admin

employee

User

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

Have all attendees call you. When all calls are active, click the Start Conference button.

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Documents

Activity

Directory

Location

True

False

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

True

False

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.