What will happen if too many reports run at the same time?
Reports provide only real-time information.
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?
Which of the following are available report file formats for export? (Choose three.)
What is the maximum limit for creating performance dashboards for private users?
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Select the possible factors which increase the report runtime and failures. (Choose two.)
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
TESTED 13 Sep 2025