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Total 18 questions
Exam Code: GCX-SCR                Update: Oct 5, 2025
Exam Name: Genesys Cloud CX: Scripting Certification

Genesys Genesys Cloud CX: Scripting Certification GCX-SCR Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

Select the default page name which the editor automatically adds when you create a new script.

A.

Home Page

B.

Script Page

C.

Start Page

Question # 2

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A.

Hello {{Outbound.OrstName}}

B.

Hello {Outbound.£irstName>

C.

Hello (Outbound.RrstName

D.

Hello [Outbound.£irstName]

Question # 3

HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

A.

True

B.

False

Question # 4

You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A.

The script contains critical information.

B.

The script is shared with other administrators.

C.

The script is assigned to an outbound dialing campaign.

D.

The script is locked for editing.

Question # 5

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

A.

Aaron collects the payment info without pausing the recording.

B.

Aaron invokes a Secure Pause action and collects the payment information.

C.

Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.

D.

Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.

Question # 6

The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

A.

Validation

B.

Actions

C.

Debug

D.

Container

Question # 7

Select the correct tab to add multiple pages to your script.

A.

1

B.

2

C.

3

D.

4

Question # 8

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

A.

Languages

B.

Medians

C.

Skills

D.

Index Ratings

E.

Knowledge levels

Question # 9

You are working on a script and need to add new variables to it. Select the correct tab to add variables.

A.

1

B.

2

C.

3

D.

4

Question # 10

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A.

True

B.

False

Page: 1 / 2
Total 18 questions

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