Genesys Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) GE0-806 Exam Dumps: Updated Questions & Answers (October 2025)

Organization

Activity Policies

Contract Site Rules

Contract Availability

Rotating Patterns

Activity Set

Task Sequence

Exception Task Sequence

Marked Time .

The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not

When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back

Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

"Marked Time" Is used to differentiate between paid and not paid time during Agent shift

All Agents in a team start a shift within specified threshold

All Agents in a team receive lunch at the same time

All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

Every Agent starts a shift within a specified threshold for a specific period

WFM Configuration Utility

WFM Web for Supervisors

WFM Web for Agents

WFM Daemon

An Agent must have only one contract, but can be scheduled for multiple shifts.

An Agent does not new to have a contract, but must work for at least one shift,

An Agent can have multiple contracts, but must be scheduled only for one shift.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

Workforce Management

Outbound Contact

Universal Routing

Solution Reporting

As a member of a special Agent Group defined on a Activity

By defining a skill and level on an Activity

Manually in WFM configuration utility

Manually in Genesys Administrator

Adherent, Non-Adherent

Call inbound, NotReadyforNextCall, CallOutbound

DN Groups. Agent Groups. Race Groups

Exceptions, Meals, Time OffTypes, Activities

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.