Which two are characteristics of a team player? (Choose two.)
Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
What is a key benefit of purchasing a knowledge database?
What is a key benefit of a positive work environment?
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
What is the primary purpose of an on-going (event) survey?
What are three components of CTI? (Choose three.)
You are new to the help desk and are asked a question you cannot answer. Which two actions should you take? (Choose two.)
An analyst has conveyed incorrect information to a customer. Which action demonstrates personal accountability?
Which two are benefits of teamwork? (Choose two.)
TESTED 13 Sep 2025