HDI HDI Qualified Customer Support Specialist HD0-400 Exam Dumps: Updated Questions & Answers (September 2025)

Refrain from loading personal software onto computer equipment.

Shut down the computer equipment at the end of each shift.

Keep a log of daily activities to share with next shift.

Label all of your personal property.

Document your actions in the incident record.

Provide a valid reason for putting the customer on hold.

Set a reminder so that you don forget the customer.

Ensure that the hold music is working.

Log the call and tell the customer you will call back.

Log as much of the call as you understand.

Log the call and escalate the incident to a technical specialist.

Log the call and tell a colleague about the incident.

Demonstrating confidence allows you to demonstrate creativity.

Demonstrating confidence enables you to display your skills and knowledge.

Demonstrating confidence prevents complaints about the Support Centre.

Demonstrating confidence puts you in control of calls.

Documenting processes and procedures enforces workplace culture.

Documenting processes and procedures ensures consistent service.

Documenting processes and procedures keeps you occupied during down time.

Documenting processes and procedures prevents customers from asking for special treatment.

Maintaining legal compliance protects your managers.

Maintaining legal compliance prevents other teams seeing what the Support Centre does.

Maintaining legal compliance protects you from blame.

Maintaining legal compliance protects the organisation assets.

Unsuccessful teams have sufficient time to perform tasks.

Unsuccessful teams contain unmotivated team members.

Unsuccessful teams set clear goals.

Unsuccessful teams are proactive.

Using a standard greeting complies with Support Centre standards.

Using a standard greeting makes the customer feel humble.

Using a standard greeting ensures consistent service.

Using a standard greeting prevents individuals developing their own greetings.

Give each customer an answer on first contact.

Escalate all calls within 10 minutes if no answer is available.

Provide all callers with the same quality of service.

Answer all calls within 15 seconds or 3 rings.

Matching the communication style of your customer improves the overall efficiency of the Support Centre.

Matching the communication style of your customer increases understanding.

Matching the communication style of your customer establishes you as their preferred contact.

Matching the communication style of your customer helps build friendships.