HP Selling HP PS Lifecycle Services 2023 HP2-I47 Exam Dumps: Updated Questions & Answers (October 2025)

The HP Deployment Service component that matches the service it provides are as follows:

A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.

B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.

C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.

1: HP Installation Services | HP® Official Site 2: HP Logistics Services | HP® Official Site 3: HP Office Installation Service | HP® Official Site

The two options that are included in HP Active Care are A. Defective Media Retention in every option and E. Next business day onsite support. According to the HP Active Care website1, HP Active Care provides a complete suite of device protection, support, and repair services that help users maximize productivity. Some of the features of HP Active Care are:

Defective Media Retention: Sometimes even the best storage media may require replacement, and when it does, you can securely maintain control of the defective media in a way that meets your security standards for protecting sensitive data12.

Next Business Day Onsite Response: Rely on our knowledgeable experts and prompt service to minimize disruptions by getting your devices working and your users back to business. HP Customer Support will fast track problem diagnosis and provide resolutions that help customers get back up and running quickly12.

Other features of HP Active Care are:

HP TechPulse: An Automation platform powered by billions of data points; HP TechPulse delivers world class services through meaningful insights2.

Accidental Damage Protection: Keep your devices up and running at an optimal state with the parts and materials necessary to keep your devices working12.

Travel Support: You have enough to focus on when you’re out of the office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support12.

The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.

These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.

By using HP Fix Services, customers can benefit from:

Faster fixes and streamlined issue resolution that keep devices running and employees productive1.

Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.

HP certified technicians that repair devices with 100% genuine HP parts2.

Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.

If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.

The other options are incorrect because:

Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.

Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.

Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.

1: HP Support Services | HP® Official Site 3: HP Support Services | HP® Official Site 4: [HP Financial Services | HP® Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP® Official Site]

The best questions to ask to determine the pain points that the customer is experiencing are D. How do you deal with hardware support when employees are working remotely? and E. How much employee productivity is lost to device downtime due to failure or damage? These questions can help you identify the customer’s challenges and needs related to device support and repair, which are the main benefits of HP Fix Services. By asking these questions, you can also uncover the customer’s current situation, such as how many devices they have, how often they fail or get damaged, how long it takes to fix them, and how much it costs them in terms of lost productivity and support expenses. These questions can also help you position HP Fix Services as a solution that can address the customer’s pain points by providing remote diagnosis and support, accidental damage protection, and multiple response time options for onsite repair or replacement. Therefore, these questions can help you attach HP Fix Services to a deal with a new customer.

The correct answer is B. Proactive issue identification and remediation.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By using HP Active Care, powered by HP TechPulse, customers can benefit from proactive issue identification and remediation, which can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

The other options are incorrect because:

Automatic performance tuning based on feedback is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Performance Advisor, which is a software application that helps optimize the performance of HP workstations by providing feedback and recommendations on system configuration and settings3.

Ability to actively change the security policies in response to threats is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Proactive Security, which is a service that helps customers implement and manage configuration policies, such as deny and allow lists, device guard, credential guard, and BitLocker encryption4.

Actionable device and employee insights whether online or offline is not a benefit of HP Active Care, powered by HP TechPulse. This is more related to HP Manageability Services, which are cloud-based solutions that provide device and employee insights across endpoint devices and applications. They can also work offline by collecting data locally and uploading it when the device reconnects to the internet.

1: HP Active Care | HP® Official Site 2: HP TechPulse | HP® Official Site 3: [HP Performance Advisor | HP® Official Site] 4: [HP Wolf Security Services] : [HP Manageability Services | HP® Official Site]

The advantage of HP Imaging and Application Services is that systems are configured during the build process and arrive onsite ready to use, tailored to customer needs. According to the HP Image and Software Configuration Services datasheet1, HP provides several service choices that provide customers with flexibility and help ensure that devices arrive customized to their organization’s IT and business needs. The datasheet also states that HP Imaging and Application Services include support for driver installs/updates, application installs, OS setting changes, image migration, image validation, and image archiving. Therefore, the correct answer is A. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.

The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.

Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.

You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services. You can also download them as PDF files for offline access.

By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor’s services in terms of quality, reliability, flexibility, and innovation.

1: HP Lifecycle Services | HP® Official Site 2: HP Learning Center

The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.

By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.

If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.

The best tool that the Partner can use to create a business case for this customer is D. The Value Management Office tool at ecosystems.US.

The Value Management Office (VMO) tool is a web-based platform that helps HP Partners and customers collaborate on the value of HP Lifecycle Services. It allows Partners to create customized proposals based on different scenarios, variables, and assumptions, and show the customer the expected return on investment (ROI), total cost of ownership (TCO), and other value metrics12.

By using the VMO tool, the Partner can benefit from:

Faster and easier proposal creation with pre-built templates, calculators, and data sources12.

Higher win rates and deal sizes with compelling value propositions and differentiation12.

Improved customer satisfaction and loyalty with transparent and interactive value communication12.

If the Partner is interested in learning more about the VMO tool, they can visit the Ecosystems website1 or contact an Ecosystems representative for more details. They can also watch a short video about the VMO tool and how it works3.

1: Ecosystems Revenue Operating System (OS) 2: Ecosystems Software Reviews, Demo & Pricing - 2023 3: The VMO: Ecosystems’ Value Management Office - YouTube