ITIL ITIL Foundation Certification - IT Service Management ITIL-Foundation Exam Dumps: Updated Questions & Answers (October 2025)

An emergency change

An alert

An emergency event

A request for change

A service option

A service transition package (STP)

A service design package (SDP)

A service charter

An agreement between the service provider and another part of the same organization

An agreement between the service provider and an external organization

A document that describes to a customer how services will be operated on a day-to-day basis

A document that describes business services to operational staff

Providing physical security for staff at data centres and other buildings

Managing access to computer rooms and other secure locations

Managing access to the service desk

Managing the rights to use a service or group of services

Change management

Service catalogue management

Supplier management

Release and deployment management

The SLA covers one service, for all the customers of that service

The SLA covers an individual customer group for all services they use

An SLA that covers all customers for all services

An SLA for a service with no customers

Service catalogue management

Service asset and configuration management

Change management

Information security management

Knowledge management

Release and deployment management

Service asset and configuration management

Service level management

Describes the topography of the hardware

Describes how the configuration items (CIs) work together to deliver the services

Defines which software should be installed on a particular piece of hardware

Defines how version numbers should be used in a release

Service level management

Financial management

Demand management

Risk management