PECB ISO/IEC 20000 Foundation Exam ISO-IEC-20000-Foundation Exam Dumps: Updated Questions & Answers (November 2025)

To ensure that a process exists for the procurement of suppliers

To ensure that supplier processes and procedures are defined

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

A nonconformity identifies that a requirement is NOT being correctly met, whereas an observation identifies a recommendation for improvement

A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor

They identify different levels of defect, and if either of them are identified during an audit then certification ^ CANNOT be granted

They are different names for the same thing

The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

They don't relate

The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

A reduction in the quality of a service

A request for access to a service

An unplanned interruption to a service

An event that has NOT yet impacted the service to the customer

Top management

A consultancy organization

Any process owner

The Registered Certification Body

To ensure that supplier processes and procedures are defined

To ensure that contracts with external suppliers are accessed for alignment against SLAs ofcustomers

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

To ensure that a process exists for the procurement of suppliers

To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

To ensure that potential service continuity issues are predicted and preventive action taken

To ensure that service continuity plans are tested in accordance with business needs

To ensure that service continuity requirements are fully defined and agreed in service level agreements

Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Technical, information, and financial

Technical, work areas, and service desk

Financial, suppliers, and service desk

Information, suppliers, and work areas

Demand management determines future capacity needs. Capacity management monitors current capacity

Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand