PeopleCert ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS Exam Dumps: Updated Questions & Answers (September 2025)

Comprehensive and Detailed Explanation From Exact Extract:

Encouraging small-scale experimentation supports aninnovation-driven culture, as recommended in ITIL 4 Leader: Digital & IT Strategy. This approach promotes rapid feedback, iterative improvements, and the discovery of new value streams—all of which can lead to competitive advantages. The other options may be side benefits, but the core purpose of such experiments is tostimulate innovation and learning.

An organization’s products are required for the execution of an activity is the best description of the relationship between organization’s products, services, and resources. A product is a configuration of an organization’s resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. References: ITIL 4 Leader: Digital and IT Strategy, page 11-12

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The ITIL 4 Leader: Digital & IT Strategy guidance promotes a strategic approach to digital risk-taking. While completely avoiding digital risks (C) can lead to stagnation, the best path is to takesmall, calculated risks(D), allowing for innovation with managed exposure. This enables agility while minimizing negative impacts. Over-investing (B) or having a narrow focus on internal assets (A) does not provide a balanced or strategic view of digital risk management.

What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization’s strategy. References: ITIL 4 Leader: Digital and IT Strategy, page 7-8

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In a business case,opportunity costrefers to the value of the best alternative that is foregone when a particular investment is chosen. ITIL 4 states that assessing opportunity cost helps decision-makers understand the trade-offs involved in choosing one path over another. Therefore, option D—describing the value that would be generated if a different investment were made—is the correct approach to addressing opportunity cost in the business case.

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The first step in building a measurement and evaluation system is to clearlydefine the objectives. According to ITIL 4, defining objectives establishes the purpose and direction for measurement—ensuring that metrics, success factors, and KPIs are aligned with what the organization is trying to achieve. Without clear objectives, measurement activities may lack relevance or focus. Therefore, option B is the correct starting point in a structured measurement system.

Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. References: ITIL 4 Leader: Digital and IT Strategy, page 25-26

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Focusing on a single user’s journey without segmenting or understanding different customer types limits insight into broader user needs. The ITIL 4 guidance highlights the importance of definingpersonas—distinct customer types with different needs, motivations, and preferences—so changes can be aligned to the broader audience. Without personas, improvements may benefit only one segment and not lift average satisfaction across all users. Defining personas ensures that the strategy addresses diverse user experiences and drives measurable improvements.

Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. References: ITIL 4 Leader: Digital and IT Strategy, page 12-13

A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. References: ITIL 4 Leader: Digital and IT Strategy, page 57