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Total 35 questions
Exam Code: C_C4H510_21                Update: Sep 13, 2025
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2111

SAP SAP Certified Application Associate – SAP Service Cloud 2111 C_C4H510_21 Exam Dumps: Updated Questions & Answers (September 2025)

Question # 1

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Web service message monitoring

B.

Custom reports

C.

Interactive dashboards

D.

Standard reports

E.

Inner join data sources

Question # 2

What is one consequence of scoping the installed base option?

A.

The Measurements feature is activated.

B.

The Registered Product scoping option will be selected automatically.

C.

Warranty management is available in service tickets.

D.

The number of available standard reports is reduced.

Question # 3

Which option do you have to mark a field as mandatory?

A.

Page layout configuration

B.

Disable personalization settings

C.

Maintenance of access restrictions in the business role

D.

Use Key user tool adaptation

Question # 4

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

Question # 5

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

Question # 6

Which of the following steps are recommended to upload data into SAP Service Cloud through the Data

Workbench?

Note: There are 2 correct answers to this question.

A.

Save the file in XML

B.

Download the migration template.

C.

Schedule an MORO Job.

D.

Map the data fields with the offered data fields in the migration template.

Question # 7

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

Question # 8

Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

A.

Employees

B.

Products

C.

Tickets

D.

Accounts

Question # 9

Which item can be assigned to organizational structures, team assignments and workflow rules?

A.

Service agent

B.

Business role

C.

Business user

D.

Employee

Question # 10

Which of these objects are NOT associated with SAP Jam groups?

A.

Products

B.

Sales orders

C.

Opportunities

D.

Tickets

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Total 35 questions

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