SAP SAP Certified Associate - Implementation Consultant - SAP Service Cloud C_C4H51_2405 Exam Dumps: Updated Questions & Answers (September 2025)

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Service organization

Branding template

Document type

Service level agreement

SAP Application Interface Framework

SAP Business Accelerator Hub

SAP Integration Suite

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

Reporting purposes

Determining service level assignments

Determining responsibility for tickets

Determining fine-tuning settings

Controlling validity of the service catalog

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

Data can be loaded or changed only once.

You'll need to create an initial file based on predefined fields.

You'll need to cleanse the legacy data.

The migration run requires an approval from SAP Cloud Support.

Activate Service Contract Management in scoping

Activate Create Contracts in the Detail view

Use fine-tuning to manage the numeric range for contracts

Use fine-tuning to activate Service Contract Management

ABAP mashups

Internal mashups

HTML mashups

URL mashups

Data Source ID

Data Type

Name

Web Service URL

Usage