SAP SAP Certified Associate - Design Thinking C_THINK1_02 Exam Dumps: Updated Questions & Answers (September 2025)

Design Thinking is particularly effective in the early stages of business process-related software implementation projects, where understanding user needs and defining requirements are critical. Below is a detailed explanation of the correct answers:

Definition:The project preparation phase involves defining the project scope, objectives, and initial design challenge.

Why Design Thinking is applied here:

During project preparation, Design Thinking helps align stakeholders on the problem to be solved and ensures that user needs are considered from the outset.

SAP Design Thinking methodology recommends using Design Thinking in this phase to establish a user-centric foundation for the project.

Includingextreme usersin 360° research is a powerful technique for uncovering unique perspectives and innovative ideas. Extreme users represent individuals who experience the problem in an exaggerated or unconventional way, offering valuable insights that might be overlooked when focusing solely on average users. Below is a detailed explanation of the correct answers:

Definition:Extreme users often encounter challenges or use products in ways that highlight unmet needs or opportunities for innovation.

Why it’s a goal:

Their unconventional behaviors and perspectives can inspire creative solutions that benefit a broader audience.

SAP Design Thinking methodology encourages teams to explore extreme users to uncover hidden patterns and generate breakthrough ideas.

The ideation phase in SAP Design Thinking is centered on generating a wide range of creative ideas and possibilities. Here’s why the correct answer is D:

Creating choices (D):Ideation is about divergent thinking—exploring as many ideas as possible without judgment. SAP emphasizes creating choices to encourage innovation and ensure that teams consider multiple solutions before narrowing down options.

Incorrect Options:

A. Defining choices:Defining choices occurs later in the process, during the prototyping or testing phases, when ideas are refined and evaluated.

B. Limiting choices:Limiting choices contradicts the purpose of ideation, which is to expand possibilities rather than constrain them.

C. Making choices:Making choices happens during the convergence phase, after ideation, when teams select the most promising ideas to prototype and test.

The REICC technique is derived from the Blue Ocean Strategy, which focuses on creating new market spaces ("blue oceans") by innovating and differentiating offerings. REICC stands forRaise, Eliminate, Increase, Combine, and Create, and it helps teams rethink their products or services strategically. Here’s why the correct answers are A, D, and E:

Combine (A):Combining elements involves integrating features, processes, or ideas to create new value. SAP Consulting often uses this technique to explore synergies and uncover innovative solutions.

Reduce (D):Reducing elements involves identifying aspects of a product or service that can be minimized or simplified. This helps teams focus on what truly matters and eliminate unnecessary complexity.

Increase (E):Increasing elements involves enhancing features or attributes that add significant value to users. SAP emphasizes amplifying strengths to differentiate offerings and meet user needs more effectively.

Incorrect Options:

B. Consume:"Consume" is not part of the REICC framework. It does not align with the strategic actions outlined in the Blue Ocean Strategy.

C. Enhance:While "enhance" might sound similar to "increase," it is not a specific element of the REICC technique. The correct term is "increase."

The Design Thinking process follows a structured sequence of phases to ensure a systematic approach to problem-solving. Here’s why the correct answer is D:

Why this is incorrect:While scoping, research, and synthesis are important phases, their sequence is incorrect. Synthesis typically follows research, not scoping, as it involves analyzing and organizing insights to define the problem.

The Concept Map technique is a visual tool used to explore and illustrate relationships between different elements, such as people, ideas, or concepts. Here’s why the correct answer is A:

Why this is correct:The primary goal of a Concept Map is to visualize how various elements are interconnected. It helps participants identify both direct relationships (e.g., "Person A directly influences Concept B") and indirect relationships (e.g., "Concept C indirectly impacts Person D through Concept E"). This understanding is critical for uncovering hidden patterns and dependencies that may influence the problem space.

In SAP Design Thinking methodology, the success of workshops heavily relies on creating an inclusive and participatory environment where every participant feels valued and heard. The rules of engagement are designed to foster collaboration, creativity, and innovation. Here’s why the correct answers are C and D:

Everyone must participate actively (C):Active participation is a cornerstone of SAP Design Thinking workshops. It ensures that all participants contribute their unique perspectives, ideas, and expertise. This rule helps prevent passive observation and encourages ownership of the process. According to SAP’s Design Thinking guidelines, active participation leads to richer discussions, more diverse ideas, and better problem-solving outcomes.

Everyone has a voice (D):Inclusive communication is another critical principle in SAP Design Thinking. Ensuring that everyone has a voice means that no single individual or group dominates the conversation. This rule promotes psychological safety, enabling participants to share unconventional or risky ideas without fear of judgment. SAP emphasizes the importance of inclusivity to leverage the full potential of multidisciplinary teams.

Incorrect Options:

A. Judge ideas early:Judging ideas early contradicts the core principles of Design Thinking. SAP advocates for deferring judgment during brainstorming sessions to encourage creativity and exploration. Early judgment can stifle innovation and discourage participants from sharing novel ideas.

B. Keep divergent perspectives within the design teams to a minimum:Divergent perspectives are essential in Design Thinking. SAP encourages diversity in thought and experience to uncover unique insights and solutions. Limiting divergent perspectives would hinder the creative process and lead to less innovative outcomes.

In the synthesis phase, it is common for team members to question how the current exercise relates to previous activities. As a coach, your role is to guide the team and ensure they understand the interconnectedness of the Design Thinking process. Here’s why the correct answer is A:

Try to identify a common thread to explain the connections to all other exercises (A):The synthesis phase builds on insights gathered during earlier phases, such as empathy and research. By identifying a common thread—such as user needs, pain points, or patterns—you can demonstrate how synthesis integrates and refines these insights into actionable opportunities. SAP emphasizes the iterative and holistic nature of Design Thinking, where each phase informs and enhances the next.

Incorrect Options:

B. Explain that Design Thinking is not an a + b = c approach:While Design Thinking is non-linear, simply stating this does not address the team’s concerns about the relevance of synthesis. Providing clarity through a common thread is more effective.

C. Explain that in this case an iteration of the research phase is necessary:Repeating the research phase is unnecessary if the team has already gathered sufficient data. Synthesis is about making sense of existing information, not restarting the process.

D. Adapt the agenda and skip the synthesis exercise:Skipping synthesis undermines the Design Thinking process. Synthesis is critical for transforming raw data into meaningful insights and should not be omitted.

Design Thinking offers several benefits that make it a powerful methodology for innovation and problem-solving. Here’s why the correct answers are C, D, and E:

Why this is incorrect:The waterfall model is a linear, sequential approach to project management, which contrasts with the iterative and flexible nature of Design Thinking. Design Thinking does not follow a rigid structure like the waterfall model.

Conducting interviews effectively is crucial for gathering meaningful insights during the Empathize phase. Here’s why the correct answer is B:

Why this is incorrect:Asking highly creative or abstract questions at the beginning of an interview can confuse or overwhelm the interviewee. Interviews should start with simple, open-ended questions to build rapport and ease the participant into deeper discussions.