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Total 25 questions
Exam Code: CIS-FSM                Update: Oct 15, 2025
Exam Name: ServiceNow Certified Field Service Management (FSM) Implementation Specialist

ServiceNow ServiceNow Certified Field Service Management (FSM) Implementation Specialist CIS-FSM Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

Which of the following resources are critical for a successful implementation? (Choose five.)

A.

Chief Executive Officer

B.

Customer Service Agent

C.

Field service manager

D.

Chief Information Officer

E.

Field service agent

F.

System Administrator

G.

Dispatcher

Question # 2

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A.

Constraints are overridden and the task is assigned

B.

The task is returned to the pending dispatch state

C.

The task is set to the unassigned state

D.

Constraints are presented to dispatcher for override confirmation

Question # 3

When can work order tasks be dispatched?

A.

Parts have been sourced

B.

Field agent is assigned

C.

Customer books an appointment

D.

Dispatch group is assigned

Question # 4

What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A.

75

B.

100

C.

50

D.

25

Question # 5

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

A.

Matching Skills for Dynamic Scheduling

B.

Matching Mandatory Skills for Dynamic Scheduling

C.

Matching Skills Level Gap for Dynamic Scheduling

D.

Matching Skills - Mandatory Skills Support

Question # 6

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

A.

Workflows

B.

Qualification

C.

Auto Assignment

D.

Dynamic Scheduling

Question # 7

When using territory management, what can field service admins assign to an individual or group?

A.

Skills

B.

Parts

C.

Routes

D.

Locations

Question # 8

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

A.

Configure custom assignment rules

B.

Configure the rejected technician duration system property

C.

Configure unassignment constraints for dynamic scheduling

D.

Configure agent task rejection preferences

Question # 9

What allows for more accurately tracking agent’s locations through mobile devices?

A.

Geolocation

B.

Work groups

C.

Work order templates

D.

Service level agreements

Question # 10

Dependencies can only be set for work order tasks in which state?

A.

Approved

B.

Draft

C.

Waiting Approval

D.

Qualified

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Total 25 questions

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