If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
What defines which catalog Items, and in what order, are included in an Order Guide?
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
When a Service Desk again shares a "How to' item with a customer what type of record is being shared?
How are Features related to Products and Releases?
Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
What would you use to create Incident records based on email sent by users or systems?
Which property on an order guide will pass variables from one item to another item with equivalent variables?
TESTED 16 Oct 2025