ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide CIS-SP Exam Dumps: Updated Questions & Answers (October 2025)

When an admin wants to view only the global domain process while in the global domain, they need to click on the Global Domain Scope. This option allows the admin to filter and view processes that are specific to the global domain, ensuring that they are not seeing processes from other domains. This is particularly useful in a domain-separated environment where maintaining clarity and separation of processes is crucial.

References:

•ServiceNow Domain Separation - Basics

•ServiceNow Domain Separation - Advanced Concepts

The role domain_catalog_admin is specifically designed to manage items within a domain-separated catalog in ServiceNow. This role restricts access and allows for the management of catalog items, ensuring that only users with the appropriate permissions can make changes within their designated domain. This is crucial for maintaining data privacy and integrity across different domains, especially in environments where multiple customers or departments are served by a single ServiceNow instance.

References:

•ServiceNow Domain Separation and Service Catalog1

•ServiceNow Product Documentation on Domain Separation2

Visibility in ServiceNow can be granted to users through Group Membership and Role.

•Group Membership: Users can be assigned to specific groups, and these groups can be granted visibility to certain records or functionalities within ServiceNow. This method allows for efficient management of user permissions based on their group affiliations.

•Role: Roles define a set of permissions that can be assigned to users. By assigning roles to users, administrators can control what users can see and do within the platform. Roles are a fundamental part of access control in ServiceNow.

References:

•ServiceNow User Criteria and Access Control

•ServiceNow Group Management

In a baseline ServiceNow instance, the available domain types include Primary, TOP, and Customer. These domain types are part of the domain hierarchy that ServiceNow uses to organize data, processes, and administrative tasks within the platform.

•Primary: This is the main domain where the instance is initially set up. It’s the starting point for the domain hierarchy and typically contains the core configurations and settings for the instance.

•TOP: The TOP domain is the highest level in the domain hierarchy, above all other domains. It is used for defining global processes and settings that can be inherited by lower-level domains.

•Customer: Customer domains are created to represent individual customers or tenants in a multi-tenancy environment. Each customer domain can have its own unique configurations, processes, and data that are separate from other domains.

The concept of MSP (Managed Service Provider) and Vendor domains are not standard domain types in a baseline instance but can be configured as part of a domain separation strategy to cater to specific business needs. The ServiceNow documentation provides detailed information on domain separation, including the types of domains and how they are used within the platform. Domain separation allows organizations to maintain data privacy and process customization across different business entities within a single instance of ServiceNow.

When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the ‘parent’ field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.

In ServiceNow, when applying an Update Set, administrators must select the Global domain. This is because Update Sets are designed to be applied from the Global domain to ensure that the changes are captured and can be moved across the instance without being restricted by domain separation1. The Global domain is the default domain where all the configuration records are created and where administrators typically work unless they switch to another domain for specific tasks1.

The Update Set system in ServiceNow is a mechanism for grouping and moving customizations from one instance to another or within the same instance. It captures the configuration changes made by administrators and bundles them into a set that can be transferred and applied elsewhere. Since the Global domain is the highest level in the domain hierarchy and is not restricted by domain-specific rules, it is the appropriate choice for applying Update Sets to ensure that the changes are universally available across all domains within the instance

To assign a user record to a specific domain other than the one based on their company, you should use the “Managed Domain” option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.

References:

•ServiceNow Documentation on Domain Separation explains how to set the domain for a user.

•ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.

In ServiceNow, domain visibility determines whether users from one domain can access records from another domain. To grant domain visibility to a user, you can:

AAssociate a visibility domain to one of the user’s roles: This allows any user with that role to see records in the associated visibility domain1.

EAssociate a visibility domain to one of the user’s groups: Groups grant their members the visibility domains of the group, which means when a user is part of a group, they inherit the visibility domains associated with that group1.

It’s important to note that when a user leaves a group, they lose the group’s visibility domains, and the use of visibility domains should be done thoughtfully as excessive use can slow performance2. Moreover, the domain hierarchy should be optimal to prevent performance issues2.

The options B, C, and D are not standard practices for granting domain visibility according to the ServiceNow documentation and best practices. Specifically, associating a visibility domain directly to a user record or setting the visibility domain’s parent to the user’s domain are not mentioned as recommended methods3421.

When selecting a field to populate UserID in ServiceNow, it’s crucial to choose an identifier that is globally unique to ensure that each user can be distinctly identified. The best practices for such identifiers include:

•Employee Number: Typically, an employee number is unique to an individual within an organization and does not change, making it a reliable identifier1.

•Email: An email address is inherently unique as it is tied to an individual and is used for communication, which also makes it a suitable candidate for UserID2.

•SSN (Social Security Number): While SSN is unique to each individual, it’s important to note that using SSN as an identifier should be approached with caution due to privacy and security concerns. However, it is unique and could technically be used to populate UserID3.

The Last Name is not a good candidate for UserID because it is not globally unique; many individuals can share the same last name and it can change over time due to personal reasons.

For further details on creating unique identifiers and best practices, ServiceNow provides documentation and guidelines which can be referred to for implementing these practices within the ServiceNow environment.

When an administrator working in a domain modifies a policy that exists in a higher domain or inthe global domain, ServiceNow automatically creates a new record for that administrator’s current domain and overrides the original policy. This ensures that the changes are specific to the current domain and do not affect the policies in the higher or global domains. This behavior is part of the domain separation feature, which allows different domains to have their own customized policies and configurations without impacting each other.

For more detailed information, you can refer to the following resources:

•ServiceNow Support Article on Domain Separation

•Developing Domain-Separated Applications