WGU WGU Information Technology Management QGC1 Information-Technology-Management Exam Dumps: Updated Questions & Answers (October 2025)

Definition of Strategy in Business Layers:

The strategy layer focuses on determining products or services, target customers, and competitive positioning.

It involves defining the organization's long-term goals and the means to achieve them in alignment with market needs and opportunities.

Why Strategy is Key to Product/Service Decisions:

Guides resource allocation to achieve competitive advantage.

Determines value propositions, customer segmentation, and market focus.

Incorrect Options Analysis:

A. Systems: Focuses on technology infrastructure, not business direction.

B. Operating: Deals with day-to-day operations, not strategic decisions.

C. Corporate: Relates to governance and overarching organizational management, not product/service specifics.

References and Documents of Information Technology Management:

"Business Strategy Fundamentals" (McKinsey & Co.).

ITIL 4 Service Strategy Practices (Axelos).

=========================

The Operating layer is responsible for the execution of business processes, organizational structures, and compensation strategies. This layer ensures that the strategies defined at the corporate and strategic levels are effectively implemented. It focuses on operational management, workforce incentives, and aligning business activities with organizational goals.

References:

Kaplan, R. S., & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action. Harvard Business Press.

Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance.

Understanding DevOps:

DevOps is an approach to software development and IT infrastructure that emphasizes collaboration between development and operations teams.

The key goal is to automate processes, streamline workflows, and deploy high-quality code faster.

Key Features of DevOps:

Continuous integration and continuous delivery (CI/CD) to automate code testing and deployment.

Emphasis on collaboration and automation to minimize manual interventions and reduce errors.

Why Other Options Are Incorrect:

Option A (Theory of reciprocity): Not relevant to IT development or infrastructure.

Option C (Business architecture): Focuses on organizational structure and strategy, not code automation.

Option D (Bimodal IT): Balances traditional IT with agile IT but does not focus explicitly on automation or quality code delivery.

References:

"DevOps Principles and Practices" – DevOps Institute

"Automating Development with DevOps" – AWS Documentation

Understanding the Development Phase in SDLC:

The development phase involves translating system design specifications into actual software.

This includes coding the system using programming languages and integrating modules as per the design.

Why Other Options Are Incorrect:

Option B: Describes the maintenance phase, which focuses on updates and corrections post-deployment.

Option C: Relates to the testing phase, where interoperability and functionality are verified.

Option D: Refers to the implementation phase, where the system is deployed for user operations.

References:

SDLC Phases Explained – NIST SP 800-64

"Software Development Life Cycle Best Practices" – IEEE

Definition of Spoofing:

Spoofing involves forging the "from" address in communications (e.g., emails) so that replies or interactions are misdirected.

Attackers use this method to impersonate trusted entities, steal sensitive information, or redirect responses to malicious actors.

Impact of Spoofing:

Misleads recipients into sharing sensitive information.

Often used in phishing and social engineering attacks.

Incorrect Options Analysis:

A. Packet tampering: Involves altering data packets during transmission.

C. Spyware: Refers to software that secretly monitors user activity.

D. Hoaxes: Refers to false warnings or scams, not address forgery.

References and Documents of Information Technology Management:

"Email Security and Spoofing Prevention" (NIST Cybersecurity Framework).

ITIL Security Management Practices (Axelos).

Understanding Unified Communications Systems:

Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.

Its goal is to enhance real-time communication and collaboration within and outside the organization.

Reducing Latency:

UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.

This ensures faster decision-making and improves organizational efficiency.

Why Other Options Are Incorrect:

Option A: Managing customer expectations is more aligned with CRM systems.

Option C: Generating solutions involves creativity and innovation tools, not UC.

Option D: While UC improves efficiency, it does not specifically aim to make employees "comfortable."

References:

"Unified Communications: Transforming Organizational Communication" – Gartner

IT Communication Frameworks and UC Standards

Increased Carbon Emissions:

Technology relies on electricity, often generated from fossil fuels, leading to higher carbon emissions.

The production, transportation, and disposal of electronic devices contribute to the carbon footprint.

Increased Energy Consumption:

Expanded use of technology leads to higher energy demands for operating servers, cooling data centers, and powering devices.

The rise of 24/7 technology operations has amplified global energy consumption.

Why Other Options Are Incorrect:

Option A: The lifespan of technology tends to shorten due to rapid advancements and planned obsolescence.

Option C: While more devices are purchased, this does not directly indicate an ecological result.

Option D: Electronic waste has increased, not decreased, due to growing technology adoption and lack of recycling initiatives.

References:

"Technology and Environmental Sustainability" – UN Environment Programme

IT Sustainability Guidelines, Green IT Framework

SNMP (Simple Network Management Protocol) is used for monitoring and managing network devices such as routers, switches, and servers. It allows administrators to gather network performance data and configure devices remotely.

References:

Stallings, W. (2013). Foundations of Modern Networking. Pearson.

ERP as an Organizational Backbone:

ERP provides a centralized platform for integrating and automating core business functions.

It supports decision-making by delivering comprehensive, real-time data insights to managers and stakeholders.

Key Role of ERP in Decision Support:

ERP systems enhance data consistency, accuracy, and availability, enabling informed decision-making at all levels of the organization.

Incorrect Options Analysis:

B. Supply Chain Management (SCM): Focuses on supply chain optimization, not overall decision support.

C. Unified Communications (UC): Enhances communication, not decision-making processes.

D. Customer Relationship Management (CRM): Targets customer interaction, not overarching business operations.

References and Documents of Information Technology Management:

"ERP as the Backbone of Decision Support" (Harvard Business Review).

ITIL Service Management Guides: ERP Best Practices (Axelos).

Primary Elements of Information Infrastructure:

Business Continuity Plans (BCP): Ensure that critical business operations continue during and after a disruption.

Disaster Recovery Plans (DRP): Focus on restoring IT systems and data after a disaster.

Backup and Recovery Plans: Protect against data loss and enable data restoration after failures.

Why Other Options Are Incorrect:

Option B (Augmentation plans): Not a standard element of information infrastructure.

Option C (Authentication plans): Authentication is part of security protocols, not infrastructure support.

References:

IT Continuity and Disaster Recovery Frameworks – ISO 22301

Backup and Recovery Best Practices – NIST