Cisco Cisco Certified Support Technician (CCST) IT Support 100-140 Exam Dumps: Updated Questions & Answers (October 2025)

You are adding a new solid state drive (SSD) to a customer's desktop computer.

You need to follow safety procedures to prevent electrical shock and electrostatic discharge.

Complete the sentences by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

A user calls help desk to report that they cannot connect to the company's internal WiFi network.

The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.

What should the technician do next?

A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed underOther devices, as shown in the image.

Evaluate the image and answer the questions by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

Your company allows users to use their personal devices while in company meetings. However, the computers must meet the following power management requirements:

The display must always turn black if the computer has no activity for 15 minutes.

The computer must always go into low-power mode if it has no activity for 30 minutes.

The computer must never hibernate.

You need to configure power management for a user's laptop to meet the requirements.

Select the correct options in the Power & Sleep settings window show in the answer area.

A user calls with questions about the type of display they should purchase for their new home office.

You need to provide them with an explanation of the characteristics of the various video interfaces available.

To answer, move each video interface on the left to its description on the right.

Note: You will receive partial credit for each correct response.

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.

Which two possible negative effects could this have? (Choose two.)

Note: You will receive partial credit for each correct selection.

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

A customer reports the following problem:

I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.

What should the customer do to solve this problem?

Move each help desk term from the list on the left to the scenario it describes on the right.

You can use each option once, more than once, or not at all.

Note: You will receive partial credit for each correct response.

You need to help a Windows user close some Microsoft Edge pages that are no longer responding.

You guide them to Task Manager to perform the action.

In the answer area, select the tab that will allow the user to close a task.

Note: There might be multiple ways to complete this action.