An end user wants to have a sales printer added to their computer. The printer is on the domain. Which of the following is the best method for the technician to add the printer?
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

A technician is creating an MDM policy using hardening techniques that are unique to each user. Which of the following techniques is the technician using?
A systems administrator logs in to a developer ' s machine to update the system and notices a performance issue. To troubleshoot the issue, the administrator attempts to open Task Manager multiple times, but it does not open. Which of the following is most likely the cause of this issue?
Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?
An end user ' s laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
After a technician upgrades the RAM on a user ' s workstation, the system shows a “No boot device found” message. Which of the following is most likely the cause?
A technician thinks that an application a user downloaded from the internet may not be the legitimate one, even though the name is the same. The technician needs to confirm whether the application is legitimate. Which of the following should the technician do?
A user reports that after a recent software deployment to upgrade the Testing application, they can no longer use it. However, other employees can successfully
use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve
any issues discovered by selecting the:
· First command to resolve the issue
· Second command to resolve the issue



Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to
determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most
efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper
command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.

TESTED 16 Jun 2026