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Total 37 questions
Exam Code: Salesforce-Sales-Representative                Update: Oct 15, 2025
Exam Name: Salesforce Certified Sales Representative (SP25)

Salesforce Salesforce Certified Sales Representative (SP25) Salesforce-Sales-Representative Exam Dumps: Updated Questions & Answers (October 2025)

Question # 1

A sales representative is aware of an upcoming end-of-contract period for a key customer.

How should the sales repadapt their sales activities to address this change?

A.

Wait for the contract to expire before engaging with the customer.

B.

Focus on finding new customers to replace the potentially last contract.

C.

Proactively engage with the customer to renew orexpand the contract.

Question # 2

Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualificationprocess?

A.

Standard billing terms, legal authority, and payment methods

B.

Decision-making process, urgency for change, and openness to new solutions

C.

Preferred communication channels, time zone, and office hours

Question # 3

Asales representative wants to show a prospect the value of their product or service.

Which type of document should the sales rep provide to the prospect?

A.

Sales proposal

B.

Marketing whitepaper

C.

Whitespace analysis

Question # 4

Which behavior should a sales representative display to establish credibility with a customer?

A.

Be sincere and transparent, even if it means losing a sale.

B.

Review the proposal and potential discount structures.

C.

Reiterate product info when there is hesitancy to move forward.

Question # 5

A sales representative is having challenges getting access to the decision maker to close a deal.

How can the sales rep convince their contact to make an introduction to the decision maker?

A.

Focus the discussion on the contact's role and responsibilities.

B.

Share a customer success story based on real-world use cases and results.

C.

Increase the frequency of engagement with the contact.

Question # 6

An experienced sales representative has several new leads and wants to understand their pain points and decide ifthe company can meet their needs.

At which stage should the sales rep complete a qualification call with the new leads?

A.

Prospecting

B.

Relationship building

C.

Research

Question # 7

A sales representative is showing their customer how they can reduce their costs and improve productivity.

What is being delivered?

A.

Use case

B.

Value proposition

C.

Success story

Question # 8

After verbally agreeing to the price and receiving a formal agreement, the customer informs the sales representative they are delaying the signature due to concerns about a liability risk.

Which customer role should the sales rep meet with to address the concerns?

A.

Legal

B.

Operations

C.

Finance

Question # 9

A sales representative is fulfilling an order using the step-by-step instructions for that specific customer

What are these instructions known as?

A.

Fulfilmentprocedures

B.

Standard operating procedures

C.

Standard engagement steps

Question # 10

A sales representative has a list of prospects to cold call but is unsure whether the task is beneficial. After a discussion with their mentor, the sales rep has the information they need and is ready to get started.

What is onebenefit of cold calling?

A.

Key decision makers usually respond more readily to phone calls.

B.

Phone calls provide immediate feedback whether the lead is worth pursuing.

C.

Phone calls are a quicker and more scalable method of contact.

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Total 37 questions

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